How San Diego County runs IHSS
San Diego County administers In-Home Supportive Services through the Health and Human Services Agency (HHSA), specifically the Aging and Independence Services (AIS) division. AIS is the unified older-adult services line for the county, which means one phone number, (800) 510-2020, starts the conversation whether the family is calling about IHSS, Adult Protective Services, or care navigation. About 50,000 San Diego residents are active IHSS recipients.
San Diego partners with the In-Home Supportive Services Public Authority of San Diego County, which runs the provider registry, handles provider orientation and background checks, and bargains the hourly wage with SEIU Local 2015.
Program rules are set by California state law and apply the same way in San Diego as in every other county. The SOC 293 assessment, the SOC 873 health-care certification, the SOC 821 for Protective Supervision, and the 195 and 283 monthly hour caps are identical statewide.
How to apply in San Diego, step by step
- Confirm or apply for Medi-Cal. IHSS requires an active Medi-Cal case. If your parent already has Medi-Cal, skip to step 2. Otherwise apply at BenefitsCal.com or through San Diego HHSA. The two applications can run in parallel.
- Call AIS at (800) 510-2020. The single older-adult intake line handles IHSS. Intake screens basic eligibility and schedules the in-home assessment, typically within three to six weeks.
- Prepare the SOC 873.The county sends the health-care certification form to your parent’s physician, or you can download it from CDSS and bring it to a medical visit. The physician documents the functional limitations that make remaining at home alone unsafe.
- Do the in-home assessment. An AIS social worker visits your parent at home, walks through every daily-living task on the SOC 293, observes the household, and asks about a typical day. If you can be present, do that. Bring any cognitive-impairment documentation.
- If dementia is involved, file the SOC 821. Protective Supervision is the IHSS pathway for a parent who cannot be left alone safely. The treating physician completes the SOC 821. Bring a neuropsychological evaluation and a written daily safety log to the assessment.
- Receive the Notice of Action. AIS issues a written Notice of Action with authorized monthly hours. If denied, your family has 90 days to file a state hearing appeal.
- Enroll the provider. The family member or registry provider who will be paid attends a Public Authority orientation, passes a background check, and registers for timesheets through the Electronic Services Portal. Pay starts on the next two-week cycle.
Finding a provider through the San Diego Public Authority
Most San Diego families use a relative as the IHSS provider. When no family member is available, or only for part of the authorized hours, the San Diego Public Authority operates a provider registry that matches background-checked providers in your area. Call (866) 351-7722 to request a referral. The registry is free for IHSS recipients.
The hourly wage is identical whether the provider is a family member or a registry-matched provider. Many families combine arrangements: a daughter handles morning routines and weekends, a registry provider covers weekday afternoons.
What IHSS pays in San Diego in 2026
The San Diego provider hourly wage in 2026 is approximately $18.55 per hour. The rate is published on the CDSS county wage schedule and updated when SEIU Local 2015 and the San Diego Public Authority complete a bargaining cycle. Verify the current published number before relying on it. The rate includes the state share, the federal Medi-Cal share, and the San Diego County contribution above the state base.
Hours work the same statewide. Most recipients are capped at 195 hours per month (Non-Severely Impaired). Members assessed as Severely Impaired, almost always through Protective Supervision, can receive up to 283 hours per month. Actual authorized hours depend on each task ranking on the SOC 293, not on the cap alone.
What to expect from the San Diego process
San Diego’s AIS line is one of the more navigable older-adult intake operations in California, because IHSS, APS, and care navigation share the same front door. The downside is that intake call volume runs high and hold times can stretch, especially mid-morning. Calling first thing in the morning or in the last hour before close usually gets through faster. If your parent is being discharged from a hospital or rehab and the home is unsafe without help, tell the intake worker the situation is an imminent unsafe placement and ask about expedited assessment. AIS has authority to prioritize.
For program rules that apply statewide (who qualifies, what tasks count, how Protective Supervision works, how the hourly wage is set), see our main guide on IHSS in California. This page focuses on what is specific to San Diego County: which agency, which numbers to call, and how the process unfolds.
Related guides and next steps
- IHSS in California: the Medi-Cal program that pays for help at home
- Non-medical in-home care in California: what families pay for
- IHSS eligibility for California seniors, including Protective Supervision
- Medi-Cal eligibility for seniors in California
- How to apply for Medi-Cal in California, step by step
- Begin the Care Checker
This guide explains program rules and county-specific contacts, not legal advice. California Care Compass does not place referrals on county or planning pages.